Refund & Cancellation Policy

1. One-Time Prepaid Credits (No Automatic Subscriptions)

At StyleMorph AI, all credit packages (Starter $1.00, Popular $4.90, and Pro $9.90) are sold as one-time, non-recurring prepaid credit packs.

Purchases do not enroll you in any recurring monthly or annual subscription. You will never be charged recurring fees without your explicit initiation. Because there are no recurring subscriptions, there are no ongoing subscription fees to cancel.

2. Digital Goods Policy — All Sales Final

StyleMorph AI packages consist of digital consumable credits that are delivered immediately to your account balance upon payment confirmation and never expire.

Notice: Due to the immediate delivery nature of digital credits, non-recoverable payment processing transaction fees, and dedicated GPU computing allocation, all credit pack purchases are final. We do NOT offer partial refunds, chargeback returns, or prorated refunds based on remaining unused credits once a package has been credited to your account.

Please choose your package carefully according to your needs. If you are trying the service for the first time, we strongly recommend starting with our Starter pack ($1.00 for 5 credits).

3. Exceptions Where Refunds Are Provided

We firmly stand behind the technical reliability of our service. You are entitled to a full refund or credit replenishment in the following specific circumstances:

Service Failure or Unusable System: If a persistent technical defect, unresolvable server error, or GPU rendering failure on our side prevents you from generating images and our support desk is unable to resolve the issue.
Delivery Failure: If your payment was captured successfully but the purchased credits failed to appear in your account balance and cannot be manually credited.
Accidental Duplicate Charges: If an unintended duplicate billing transaction occurred due to a network glitch, the duplicate transaction will be refunded immediately in full.

4. How to Request Technical Resolution or Refund

If you experience an issue covered under Section 3 above, please contact our support team within 14 days of the transaction date:

Direct Support Email

Send an email with your registered account email, approximate purchase time, and a brief description of the issue:

xx458321936@gmail.com

Our support team investigates technical requests and replies within 24 business hours.

5. Processing & Payout Timelines

Once a technical refund is approved, Paddle.com (our Merchant of Record) processes the reimbursement through your original payment method (Credit Card, PayPal, etc.). The refunded amount typically reflects on your billing statement within 3 to 10 business days.